Last Updated: January 11, 2026
At HierLife, we strive to ensure our customers are satisfied with every purchase. If you’re not entirely happy with your order, we’re here to help.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The request is made within 5 days of the original purchase.
- The product or service was not delivered as described or was defective.
- For digital products or bookings, the service must not have been accessed or used.
2. Non-Refundable Items
The following items are non-refundable:
- Downloaded or accessed digital content
- Services already rendered
- Gift cards or promotional items
- Custom or personalized products
3. How to Request a Refund
To initiate a refund, please contact us at support@hierlife.com with the following:
- Your full name
- Order number
- Reason for the refund request
We will review your request and notify you of the outcome within 3 business days.
4. Refund Method
Approved refunds will be processed to your original method of payment. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company or bank—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@hierlife.com.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.